Return and Refund Policy
Order Cancellation
Once an order has been processed and dispatched, it cannot be canceled or modified. We strive to fulfill orders promptly to ensure timely delivery to our customers. If you have any concerns or need assistance, please reach out to our customer service team, and we’ll do our best to accommodate your request.
Warranty Policy
We offer a 3-month warranty on power banks and airpods purchased from Purple Accessories. This warranty covers defects in materials and workmanship under normal use. If you encounter any issues with your product within the warranty period, please contact us for assistance. Our team will guide you through the warranty claim process to ensure prompt resolution.
Customer Satisfaction Guarantee
At Purple Accessories, customer satisfaction is our top priority. We are committed to providing high-quality products and exceptional service to our customers. If you have any questions, concerns, or feedback, please don’t hesitate to contact us. Our dedicated customer service team is here to assist you and ensure your shopping experience with us is nothing short of excellent.
Easy Returns and Hassle-Free Refunds at Case Walay
Case Walay customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’ve got you covered with our straightforward return and refund policy:
- Process: Contact our customer support team with your order details to initiate a return. We will guide you through the return process and provide you with a return shipping label.
- Refunds: We will process your refund once we receive and inspect your returned item. Refunds will be credited to your original payment method within 5-7 business days.
- Exchanges: If you would like to exchange an item, please specify this when contacting customer support. We will arrange for a replacement to be sent as soon as the original item is returned.
We strive to make returns and refunds as seamless as possible. If you have any questions or need further assistance, please don’t hesitate to reach out to our dedicated support team. We appreciate your business. Thank you for choosing Case Walay!