FAQs
1. What is Case Walay?
Case Walay is your go-to destination for high-quality, stylish mobile cases that protect and personalize your devices.
2. Where are you located?
We are based in the Lower Ground of National Bank Aitmaad Main road E-11/2 Markaz. Islamabad
3. How can I contact you?
You can reach us via email at costumersupport@casewalay.com. We are also available through our contact form on the website.
4. How do I place an order?
Browse our collection, select the items you like, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
5. What payment methods do you accept?
For secure and convenient transactions, we accept major credit cards
6. How long does shipping take?
Shipping times vary based on your location. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days for domestic orders.
7. What is your return policy?
We are based in the Lower Ground of National Bank Aitmaad Main road E-11/2 Markaz. Islamabad
8. How do I get a refund?
We will process your refund once we receive and inspect your returned item. The refund will be credited to your original payment method within 5-7 business days.
9. Can I exchange an item?
Yes, if you wish to exchange an item, please contact our customer support with your order details and the item you want in exchange. We will guide you through the process.
10. What if I have a question that’s not listed here?
If you have any other questions, please don’t hesitate to contact our customer support team at costumersupport@casewalay.com. We are here to help!