FAQs

Case Walay is your go-to destination for high-quality, stylish mobile cases that protect and personalize your devices.
We are based in the Lower Ground of National Bank Aitmaad Main road E-11/2 Markaz. Islamabad
You can reach us via email at costumersupport@casewalay.com. We are also available through our contact form on the website.
Browse our collection, select the items you like, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
For secure and convenient transactions, we accept major credit cards
Shipping times vary based on your location. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days for domestic orders.
We are based in the Lower Ground of National Bank Aitmaad Main road E-11/2 Markaz. Islamabad
We will process your refund once we receive and inspect your returned item. The refund will be credited to your original payment method within 5-7 business days.
Yes, if you wish to exchange an item, please contact our customer support with your order details and the item you want in exchange. We will guide you through the process.
If you have any other questions, please don’t hesitate to contact our customer support team at costumersupport@casewalay.com. We are here to help!